Privacy Policy

Deckle & Pin Collage Atelier ("we", "the atelier") composes bespoke archival collages from materials our clients entrust to us. This policy explains what personal data we collect, why we hold it, and the choices you have. It applies to visitors to arsivkolaj.com.tr and to clients who commission work from us.

Who is responsible for your data

The data controller is Deckle & Pin Collage Atelier, Cihangir Mah., Sıraselviler Cad. No:142/3, Beyoğlu / İstanbul. For any question about this policy, or to exercise your rights, write to hello@arsivkolaj.com.tr or call +90 212 251 84 60 during opening hours.

What we collect

We keep only what we need to answer you and to deliver a commission you have asked for. Depending on how you contact us, that may include the following.

• Contact details you provide in our form or by email — your name, email address and, if you share it, your phone number.
• The brief you send us: a description of the story, the size and the keepsakes you want composed.
• The original photographs, letters and documents you hand or post to us for a commission, together with the high-resolution scans we make of them.
• Basic technical data your browser sends, such as approximate location and pages viewed, collected only with your cookie consent.

Why we use it, and on what basis

We use your contact details and brief to reply to enquiries and to prepare a quote — this is our legitimate interest in responding to people who approach us, and, once you commission work, the performance of our agreement with you. Your originals and scans are processed to compose and deliver your piece, which is the core of that agreement. Analytics data is used to understand how visitors find the atelier and is processed only where you have given consent.

Your originals and scans

The materials you entrust to us are the most sensitive things we hold, and we treat them accordingly. Scans are stored on encrypted studio drives and are never shared, sold or published without your explicit permission. Every original is catalogued on arrival and returned to you when your commission is complete.

How long we keep it

Enquiry emails that do not lead to a commission are kept for up to 12 months and then deleted. For completed commissions, we retain the composition scan and your registry record so we can produce a second copy if you ask — you may request deletion of this record at any time. Physical originals are always returned; we do not keep them.

Who we share it with

We do not sell your data. We share it only with service providers who help us run the atelier — our email host, our website host and, for deliveries outside İstanbul, the courier you approve. Each is bound to use the data only on our instructions.

Your rights

You may ask to see the data we hold about you, correct it, delete it, or object to a particular use. You may also withdraw cookie consent at any time. To make a request, email hello@arsivkolaj.com.tr; we respond within 30 days. If you believe we have mishandled your data, you have the right to complain to the relevant data protection authority.

Changes to this policy

When our practices change we update this page and revise the date at the top. Material changes affecting active commissions will also be sent to you by email.